FAQ

Security is the top priority at PAYCELET. Thanks to tokenization (additional encryption of the card data) from Fidesmo, the PAYCELET is more secure than any ordinary credit card. Payment is only possible at a distance of less than 3 cm. According to current bank regulations, a PIN must also be entered for amounts over €50. In addition, PAYCELET has been certified as a means of payment by Visa and Mastercard.

Depending on the integration of your card, there are three simple options:

1. With a direct bank connection: Call your bank and have your credit card blocked.

2. If integrated via Curve: You can simply block your Cruve card within the app.

3. When integrating via VIMpay: You can simply transfer your credit back to your account from PAYCELET.

The PAYCELET works worldwide wherever contactless credit cards are accepted.

No, neither a connection to the smartphone nor to the Internet is required. The PAYCELET works via NFC, similar to normal plastic credit cards.

No, it requires a rechargeable battery or batteries and is therefore ready for use at any time.

Yes, it is waterproof and never needs to be taken off.

Germany:

You have 3 options to connect your PAYCELET to a credit card:

1. You have a debit or credit card from the banks listed here : Then you can connect your card directly to your PAYCELET.

2. You are not a customer of these banks, but would like to connect your own credit card to your PAYCELET:

The Curve app gives you a virtual credit card that is connected to the PAYCELET. You can connect this virtual card to your own credit or debit card. (With Curve you can also link several cards) Your PAYCELET is then connected directly to your own bank account and all payments that you make with your PAYCELET are debited from there.

3. You don't have your own credit card:

With the VIMpay app, every customer with a German account can use PAYCELET. Within seconds, a free virtual credit card is generated for you in the app, which you can then top up with prepaid credit from your bank account. This variant is also recommended as a pocket money account, especially for children.

International:

The Curve app gives you a virtual credit card that is connected to the PAYCELET. You can connect this virtual card to your own credit or debit card. (With Curve you can also link several cards) Your PAYCELET is then connected directly to your own bank account and all payments that you make with your PAYCELET are debited from there.

Switzerland:

In Switzerland, the PAYCELET can currently only be connected to CEMBRA Bank credit cards.

A direct connection to the EC or giro card is not possible. However, you can load credit from your bank account onto the PAYCELET via the VIMpay app, which means that any German or Austrian bank account is compatible with a PAYCELET.

If your old credit card has expired, you can simply upload your new card to your PAYCELET using the FIDESMO app. So you don't have to buy a new PAYCELET and you don't have to worry about any additional costs.

Yes, this is possible via the Curve App. There you can store several credit cards and select which card should be debited from when paying with the PAYCELET. (This is even possible afterwards using the “Go Back in Time” function.) For example, you can also use your company credit card with the PAYCELET.

Yes, it is possible to connect multiple PAYCELETs to the same credit/debit card, such as VIMpay and Curve cards.

Yes, you can simply load another card onto your PAYCELET with the FIDESMO app.

here you will find an up-to-date overview of all banks and financial service providers that can currently be connected to a PAYCELET.

Fidesmo Pay supports us in uploading your credit card data to your PAYCELET.

Curve is a smart banking app in which you can store one or more of your credit cards. Curve generates a new Curve card for you which, when you pay with it, charges one of the other credit or debit cards stored. You can connect the Curve card directly to your PAYCELET, which gives you the option of connecting any Visa and Mastercard to your PAYCELET.

VIMPay is our partner that helps us to create a virtual credit card for each of our customers in seconds that can be connected to the PAYCELET. With the help of the VIMPay app, you can easily manage and debit the credit on your PAYCELET.

Only pre-orders are currently possible. Deliveries will take place in early 2023.

Shipping to Germany and Austria is free. Shipping to other countries will be calculated at checkout.

We ship climate-neutrally with DHL GoGreen.

As soon as your order has been shipped, you will receive an email with a tracking link.

Yes it's possible.

After purchasing your PAYCELET, there are no further costs. You pay a one-off fee of 4.99 to issue your Curve card. However, you will automatically be reimbursed within 14 days after you have spent 10 euros with your PAYCELET.

The Lite version of VIMpay (max. card balance 150 euros) is also completely free. If you want to add more credit to your PAYCELET, there is a one-time fee of 10 euros to verify your VIMpay account.

PayPal, Klarna, Sofortüberweisung, Visa, Mastercard & American Express, and Amazon Pay.

Please send us a short email with your name and address to service@paycelet.de

No you don't have to.

Please send us an email to service@paycelet.de as soon as possible.

Please send us an email to service@paycelet.de and we will do our best to help you.

You can easily enter your voucher code during the payment process.

If you would rather give away a voucher instead of a PAYCELET, you can simply select the right one for you under Vouchers in the menu.

Please send us an email to service@paycelet.de and we will do our best to help you.

Please send us an email to service@paycelet.de , we look forward to helping you.